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Last Updated: [08/29/2023]

1. Introduction

Welcome to PessaFlow! These Terms of Service ("Terms") govern your access to and use of the PessaFlow application and services. By using our services, you agree to be bound by these Terms. If you do not agree, please do not use PessaFlow.

2. Eligibility

You must be at least 18 years old to use PessaFlow. By registering, you confirm that you meet this requirement and that the information you provide is accurate. You also affirm that you are legally permitted to use financial services in your jurisdiction.

3. Account Registration & Security

  • You must provide accurate personal and financial information when creating an account.
  • You are responsible for maintaining the confidentiality of your account credentials.
  • Notify us immediately if you suspect unauthorized access to your account.
  • You may not share or transfer your account to another person.
  • PessaFlow reserves the right to verify your identity at any time.

4. Services

PessaFlow enables users to send and receive money electronically. The availability of services may vary based on your location and applicable regulations.

4.1 Supported Transactions

  • Peer-to-peer (P2P) money transfers.
  • Bank account withdrawals and deposits.
  • Bill payments and merchant transactions.
  • Currency exchange services (where applicable).

5. Fees & Charges

  • Transaction fees may apply based on the type of transfer and destination.
  • Any applicable fees will be disclosed before completing a transaction.
  • We reserve the right to change our fee structure with prior notice.
  • Users are responsible for any additional fees imposed by their financial institutions.

6. Compliance & Restrictions

You agree to use PessaFlow in compliance with all applicable laws and regulations. Prohibited activities include, but are not limited to:

  • Fraudulent transactions.
  • Money laundering or financing of illegal activities.
  • Using the service for unauthorized business transactions.
  • Attempting to gain unauthorized access to our system.
  • Impersonating another person or entity.

7. Transaction Limits & Processing Times

  • We may impose limits on the amount you can send or receive.
  • Transactions may be subject to verification and delays due to security checks.
  • PessaFlow is not responsible for delays caused by third-party service providers.

8. Refunds & Disputes

  • Transactions are final once processed unless otherwise required by law.
  • If you believe an error has occurred, you must report it within [X] days.
  • Refunds will be processed according to applicable financial regulations and may take up to [X] business days.

9. Privacy & Data Security

  • PessaFlow uses encryption and multi-factor authentication for security.
  • We do not share your personal information with third parties without consent, except as required by law.

10. Termination & Suspension

  • Users may request account closure by contacting customer support.
  • Termination due to fraud or illegal activity may result in legal action.

11. Limitation of Liability

PessaFlow is not liable for any indirect, incidental, or consequential damages resulting from the use of our services.

12. Amendments

We may update these Terms from time to time. Changes will take effect upon posting on our website or app.

13. Governing Law & Dispute Resolution

These Terms shall be governed by the laws of [Jurisdiction]. Any disputes shall be resolved through arbitration or in the courts of [Jurisdiction].

14. Contact Information

For any questions or concerns, contact our support team at support@pessaflow.com.

By using PessaFlow, you acknowledge that you have read, understood, and agreed to these Terms of Service.